Intercom Product Area

How do I use Smart Replies?

Hi! I’m starting to explore using the API to serve help center articles is a way that gives me more control over design. Are there any examples of other sites who have done that -- or documentation?Context: The help center doesn’t really meet a few key needs -- most importantly being able to add a sitewide disclaimers/disclosures. Ideally, we’d put them in -- or just above -- the footer. And we’ll need to update them from time to time.At present, it seems the only way to add them is to do it article by article, but that approach pushes related content out of view, and creates some real headaches if we ever need to make updates.Is there a beaten path to follow when it comes to making help center design your own?Thanks! 

How can i change this domain?

How can I dynamically insert an external link in the user ID field on the contact page, so that clicking on it directs to another website? 

Hi there!I have an event that identifies a user who is in checkout page, and I have another event that is triggered when a user makes a purchase. With those events, how can I make a serie related to abandoned checkout?I want to send an email to users who saw the checkout but did not purchase.

The red badge is not showing when I publish a new news item even though is set the switch on that says "Show a badge on the Messenger Launcher"

I have allowed FIN to respond to some of my chats that are part of series and I would like to understand how many conversations are being resolved with it. How can I filter these conversations?

We’re just starting out with Intercom and are currently completing internal testing of our support chat workflow. One suggestion we’ve received from a tester was to label previous conversations so our customers can easily find a specific chat in their message history. Is it possible to label or tag conversations that will be displayed to the customer?  

Hi, I’m Darshan Hiranandani, Could you please share your detailed suggestions on how to ensure user-friendly navigation with reply buttons within Custom Objects? Your insights and experiences would be greatly appreciated!

Hi,  I have set up a workflow that triggers when a teammate assigns a conversation to a team, it then sends a slack message.  but the slack message being sent shows the following:  Is it possible to change what is sent?  The Slack channel doesn't need to know the event, only that the conversation has been assigned.  Please help!  

How can I change the font family of the messenger? 

I have set up customer review requests after the convo is being closed by one of the specialists, but I would like to also set up an automated Slack notification for all the conversations, where the rating given would be below 3.Is that possible and what am I doing wrong here? I receive information about all the closed convos with a review, not only the ones below Great.Also I would like the notification from Intercom in Slack to be more informative, how do I do that? 

Hey everyone I am trying to setup a custom workflow that opens when users click on a button I added this class name to the button “workflow-trigger” and it works well when the button is directly visible in the page. My problem is that I want to display this button dynamically inside a modal. In this case the workflow doesn’t trigger and I suspect that it’s because the button is not available in the DOM immediately. Could this be the case? If yes is there another recommendation to trigger a workflow on a button click?

Hi there! Could you please advise, if there is an AI tool or app that automatically scans Intercom conversations and collect the customer’s feedback, wishes, suggestions?

Could anyone suggest me the best VOIP Integration for Intercom in 2024 ?

Hello brains trust! I am trying to find an easy solution to take a property from Hubspot and put it into a Company Custom Attribute in intercom.I’m using Zapier and everything is going well until I get to the “Company” in the action.My flow is this:Trigger: Property update hubspot.Only continue if: property matches what I want.Find company in Intercom.Action: Update company in intercom - for “Company (Required)”, I point it to the “Company Id” from my find.Then I get an error: Failed to create a company in IntercomThe app returned "missing 'company_id' parameter". This exact workflow works if I were to tag a company, so the ID definitely matches up.I’m at a loss - is this just not possible, or am I doing something wrong? Halp! Thank you!!

Hello everyone!I often need to copy large snippets of code that users send to me via messenger for debugging.Is there an easy way to select the content of the message to copy and paste it somewhere else? Cmd+A doesn't work as that shortcut is already reserved. Thank you in advance!

My support team is cc’d on a notification email that is task-oriented for the recipient.  We have to check on the status of that task and sometimes there are additional internal steps our support team has to take. I’d like to automatically convert the email notification to a ticket so we can track it as a task-oriented function on our team.I do not want to use a Customer ticket type because the recipient does not need to be aware of ticket and I cannot find a way to turn off sharing to customer recipient. I’d prefer to use a back office ticket but it doesn’t seem like workflows will Convert to Ticket or Send Ticket from an email, only chat based messages.  Any suggestions on how I can make this process work automatically versus manually?  

Hi Guys,  I found a bug in older versions of react native, I'm using v0.65.0.It seems that your third party library `react-native-builder-bob` is failing to get the correct name of your native package in android causing the following exception in package resolution: PackageList.java:17: error: package undefined does not exist import undefined.IntercomPackage;  More info here: https://github.com/callstack/react-native-builder-bob/issues/429 Fix/Workaround: Add the package name in the Android manifest. --- a/node_modules/@intercom/intercom-react-native/android/src/main/AndroidManifest.xml+++ b/node_modules/@intercom/intercom-react-native/android/src/main/AndroidManifest.xml@@ -1,3 +1,3 @@-<manifest xmlns:android="http://schemas.android.com/apk/res/android">+<manifest xmlns:android="http://schemas.android.com/apk/res/android" package="com.intercom.reactnative"> </manifest> Temporary fix, will be changed for react native versions higher than 0.73. More info here https://g

We have the Salesforce app, and all our clients have accounts in Salesforce, but you can only sync data to salesforce accounts via companies. All our contacts in intercom are either leads or users. So how do convert users to companies in order to sync data?

Hi everyone, Introduce myself Darshan Hiranandani, I'm currently grappling with the challenge of setting up data for test users in our application, and I'd love to gather some insights and suggestions from the group on this matter. RegardsDarshan Hiranandani

I’m struggling to find a way to base a workflow on the brand in a multi-brand workspace. I can see the Conversation Attribute “Brand” differentiates but it’s not showing as an option to base a workflow on. Has anyone managed to do this without referencing URLs or am I missing something obvious here?

Is there a way to make a conversation exempt from a “Customer has been inactive” workflow with snooze features used? Often, we have customers with a resolution that may take several hours to complete. While they are waiting, I don’t want our Snooze and “checking in” messages to fire. I thought manually snoozing them would keep them exempt from the workflow but they get pulled out of the manual snooze and the workflow forces them into the snooze and checking in message cycle, leaving our customers confused! Any suggestions? 

I’m working on the data of my company via intercom and some of my clients with the same User ID have more than one subscription plan, with different addresses. Is it possible to save multiple contacts with the same User ID? Do i need to provide one User ID for each subscription plan?

Hello!Could you please tell me if it is possible to permanently set the language chosen by the user for communication with support? For example, if a user selects Ukrainian once, will this language be used for all subsequent inquiries?Thank you!