With 13+ years in help desk and contact center operations, I’ve worn many hats: admin, consultant, sales engineer, implementation specialist, and head of consulting. I’ve led 300+ implementations across Intercom, Zendesk, Freshworks, Talkdesk, and others — delivering agile, fast-paced rollouts in as little as 2–6 weeks. My work spans AAA and indie game studios, universities (including Ivy League), eTextbook and eLearning platforms, and more. I’ve also overseen 100+ support and moderation projects as an account manager and hands-on support agent. My agile-first approach means fast results, clear next steps, and collaborative approvals that keep timelines tight and outcomes smart. Happy to share best practices, past Intercom setups, or just chat to see if we’re a fit — always free of charge. Looking forward to connecting!
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