Hello everyone!
Is it possible for an outbound message be sent and assigned to a team inbox, allowing them to be notified when it’s triggered?
We have developed a custom event for when a customer (traveler in our case) attempts to submit their booking but encounters a failure that prevents submission. Once this occurs, an outbound message is sent to them stating that we noticed the failure and that one of our agents will reach out immediately for assistance.
I noticed that if this message is sent, our inbox is not triggered until the customer replies to the outbound message. We want to notify out agents immediately to help customers proactively.
Question
Assigning to a Team Inbox Based on a Custom Event Message
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