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Answered

Automate tagging of users who have received a post or tour?

  • September 13, 2023
  • 2 replies
  • 77 views

In a Series, I can tag all users who go through the Series based on messages they’ve received.

What about in a post or product tour that is not in a Series? Focusing just on Posts, I know how to tag users who have received the Post, but how do I ensure that users who receive the Post in the future will also be tagged?

Best answer by Racheal

Hey @Greg S13 Racheal from the support engineer team here👋 

 

At the moment, there is not a way to auto-tag users as they receive a Post, outside of a Series. But I would love to pass this along as a feature request for the product team. Feel free to provide any additional context on why the standalone message is necessary for your team!

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • September 18, 2023

Hey @Greg S13 Racheal from the support engineer team here👋 

 

At the moment, there is not a way to auto-tag users as they receive a Post, outside of a Series. But I would love to pass this along as a feature request for the product team. Feel free to provide any additional context on why the standalone message is necessary for your team!


  • Author
  • New Participant
  • 4 replies
  • September 25, 2023

Hi Racheal, in my team’s case, the use case for automated tagging in a standalone post is the same as it would be for automated tagging in Series: to enable user engagement analysis in Amplitude. 


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