Can I use Custom Action in Workflows to send an email?

  • 21 August 2023
  • 1 reply

In a workflow on my website, the bot asks if the user wants to choose between A, B, or C. Assuming they select option A, I want to send an email saying: "Hello, since you chose option A, we are sending you the link for option A."

How can I make this work?

Is it done with Custom Object?

Do I need to use the API?


Best answer by Larissa Alberti 22 August 2023, 17:36

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Hey @Diego Maury 👋

Larissa here from Intercom Support.

You can make this work by creating a Custom Action and using our API.

If you have other questions or need more assistance, please do reach out to our Customer Support team so we can guide you on this process.

I hope this helps!