Hi Keti, It’s Mat from the Support Engineering Team

There might be several reasons behind that.

Did you create a conversation custom_attribute to send your event metadata to?
Are you creating this email via API? 

Please reach out to us to get help with this issue.

Hi Mat,

What I have done is

1. Created data attribute from  https://api.intercom.io/data_attributes API call
2. Created Series from Intercome portal: Event is triggered when the user changes their status via API, as a result automated email notification is sent
3. Generated changestatus event from https://api.intercom.io/events API 

   {

   "event_name": “changestatus",

   "created_at": 1671028894,

   "user_id": 111111,

   "id": "8a88a590-e1c3-41e2-a502-e0649dbf721c",

   "email": "keti@test.me",

   "metadata": {

   "onetime_code": "12345",

   "custom_attributes.Test_Status": "Active",

   "custom_attributes.Test_GoogleMeet":"https://test.com"

   }

   }

4. Email was sent, but custom_attributes were empty.

My goal is to get values from custom_attributes and put them into the email template.

Thank you very much,

Keti

Hello Mat,

Thank you for your reply, 

What I've been trying was

1. I created data attributes via API https://api.intercom.io/data_attributes
2. I created event https://api.intercom.io/events via API

"event_name": "changestatus",

"created_at": 1671028894,

"id": "8a88a590-e1c3-41e2-a502-e0649dbf721c",

"email": "keti@test.me",

"metadata": {

"onetime_code": "12345",

“custom_attributes.Test_Status": "Active",

"custom_attributes.Test_GoogleMeet":"https://meetgoogleblablabla.com"

3. I created Series from Intercome portal which is called when the "changestatus" event occurs and sends email template. Email should be filled out with custom_attributes

The problem I face is that, values of custom_attributes aren’t visible into email

Thank you,

Keti 

Hi Keti,

It looks like you might get stumble with some bug I bet our Product Team would want to have a better look at this.
Can you please reach out to us via Messenger in your workspace to see what we can do to help you resolve this roadblock?