Answered

Can I use event metadata as parameter in e-mails

  • 31 March 2024
  • 4 replies
  • 47 views
K

I tried to send personalised email to my user and used event metadata with some parameters into email.

  • I created data attributes, new event with metadata 
  • Triggered series on this event
  • Created email, and inserted event parameters there, but the problem is that when I receive email, value from event metadata custom_attributes are always empty.

Is there any way to fix it?

Thank you

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Best answer by mateusz.leszkiewicz 2 April 2024, 14:07

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4 replies

mateusz.leszkiewicz
Userlevel 2
Badge +3

Hi Keti, It’s Mat from the Support Engineering Team 😀

There might be several reasons behind that.

Did you create a conversation custom_attribute to send your event metadata to?
Are you creating this email via API? 

Please reach out to us to get help with this issue.

K

Hi Mat,

What I have done is

  1. Created data attribute from  https://api.intercom.io/data_attributes API call
  2. Created Series from Intercome portal: Event is triggered when the user changes their status via API, as a result automated email notification is sent
  3. Generated changestatus event from https://api.intercom.io/events API 

    {

    "event_name": “changestatus",

    "created_at": 1671028894,

    "user_id": 111111,

    "id": "8a88a590-e1c3-41e2-a502-e0649dbf721c",

    "email": "keti@test.me",

    "metadata": {

    "onetime_code": "12345",

    "custom_attributes.Test_Status": "Active",

    "custom_attributes.Test_GoogleMeet":"https://test.com"

    }

    }

  4. Email was sent, but custom_attributes were empty.

My goal is to get values from custom_attributes and put them into the email template.

 

Thank you very much,

Keti

 

 

K

Hello Mat,

Thank you for your reply, 

What I've been trying was

  1. I created data attributes via API https://api.intercom.io/data_attributes
  2. I created event https://api.intercom.io/events via API

"event_name": "changestatus",

"created_at": 1671028894,

"id": "8a88a590-e1c3-41e2-a502-e0649dbf721c",

"email": "keti@test.me",

"metadata": {

"onetime_code": "12345",

“custom_attributes.Test_Status": "Active",

"custom_attributes.Test_GoogleMeet":"https://meetgoogleblablabla.com"

  1. I created Series from Intercome portal which is called when the "changestatus" event occurs and sends email template. Email should be filled out with custom_attributes

The problem I face is that, values of custom_attributes aren’t visible into email

 

Thank you,

Keti 

mateusz.leszkiewicz
Userlevel 2
Badge +3

Hi Keti,

It looks like you might get stumble with some bug I bet our Product Team would want to have a better look at this.
Can you please reach out to us via Messenger in your workspace to see what we can do to help you resolve this roadblock?

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