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Capture URL when Ticket Created

  • 24 May 2023
  • 1 reply
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Userlevel 1

I have a ticket set up for users to submit bugs. They click on an element, I launch the Messenger to have user create the ticket. However, I want to track the URL that the user was on when they submitted the bug/ticket. 

 

Is there a way to do this?

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Best answer by Jacob Cox 3 June 2023, 23:38

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Userlevel 4
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Hey there @Steve Ervin !

 

There isn’t a way to perform such an action out of the box and I’m not really seeing a path forward to do this with our Webhooks and REST API either 😕

I’m going to flag this as a Feature Request with our Product Team so they know there’s some interest being able to automatically set such attributes on Tickets!

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