I have a ticket set up for users to submit bugs. They click on an element, I launch the Messenger to have user create the ticket. However, I want to track the URL that the user was on when they submitted the bug/ticket.
Is there a way to do this?
Answered
Capture URL when Ticket Created
Best answer by Jacob Cox
Hey there
There isn’t a way to perform such an action out of the box and I’m not really seeing a path forward to do this with our Webhooks and REST API either 😕
I’m going to flag this as a Feature Request with our Product Team so they know there’s some interest being able to automatically set such attributes on Tickets!
+5- Sr. Technical Support Engineer
Hey there
There isn’t a way to perform such an action out of the box and I’m not really seeing a path forward to do this with our Webhooks and REST API either 😕
I’m going to flag this as a Feature Request with our Product Team so they know there’s some interest being able to automatically set such attributes on Tickets!
Reply
Most helpful members this week
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.