Our chatbot widget is linked to our company's website and knowledge base. We set up a workflow for the chats to route to a chat inbox, but they are routing to our General team inbox. How do I fix this routing issue?
+1Hi
We have two separate workflows, and haven’t changed them for the past 20 days when we started to notice the chats were being routed incorrectly.
#1
#2
+1
- What’s the reasoning behind having both workflows? Just want to make sure I’m understanding the full context.
- Is the second one supposed to be routing to the “General Support” inbox after hours?:
- The first workflow was set up 22 days ago and the second was created 4 months ago. Initially, the second workflow was used when we had Fin Live. We have since turned off Fin, so the first workflow image was created.
- Yes.
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