Hi can I use a custom action and/or custom object in a series (not in a bot). ex. I would like to send an email after fetching data from an external API using a GET request. This action will be triggered by the user’s place in the series, NOT by them sending a message to us.
But I don’t work as deeply with Series on a day to day basis so there may be other ways to do custom actions etc that would work too but in my experience having the data brought in as custom attributes etc gives you the most flexibilty. So if that data you wanted to fetch from the API was updated frequently in the attribute you’d be ready to go unless it’s changing so frequently that it would somehow be out of date due to the method you bring it in via the attribute.
Hope this helps!
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.