email deliverability issues

  • 1 December 2023
  • 1 reply

Userlevel 1
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Hi we’ve just installed messenger in another subdomain and we are noticing since this has been installed we are getting notification delivery issues to group emails. Is there something about messenger that stops these or is it just coincidence.


Best answer by cameron.gumley 8 December 2023, 07:32

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Userlevel 2
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Hi @david meakin -- Cam from the Intercom Support team here!

It looks like you’re discussing this issue with my expert teammate Fads so I’ll leave it his very capable hands. 

For completeness I will note that this issue would not be directly related to the installation of Messenger on another subdomain, but is instead likely being caused by other factors.