Answered

Getting error to 100% of push messages that our series tries to send

  • 21 August 2023
  • 1 reply
  • 84 views

Hi there! 

All messages failed with this error 

DeviceTokenNotForTopic

 

Is there any guide on what we should do to fix this error when series tries to send a push? 
Please advice how to fix.
 

 

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Best answer by aykut.aydin 24 August 2023, 08:35

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Hey @Ruslan S 👋 Ayk here from the Support Engineering team at Intercom

 

This error normally occurs when the bundle_id that you uploaded when setting up your push notifications is incorrect. I'd have a look at that and verify you're using the correct bundle_id.

That would be setup in Settings>Installation>iOS in your Intercom Workspace. You'll want to make sure the bundle ID matches the bundle ID of the app that you want push notifications sent to.

 

Apart from that, I also highly recommend checking our docs here to make sure you have followed each step.

 

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Hope this helps!

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