Hi all! 👋

3 years ago
10 September 2020
8 replies
2 views

User255
New Participant
2 replies

Hi all! 👋

I'm Irene Simic, and I'm a Customer Success Engineer at DEXMA, an Energy Management Software.

We have been using Intercom for over 5 years now to communicate with our customers inside our product, and over the last year we have started implementing Product tours for Onboarding and proactive customer support, with great results.

We are now testing the new Series feature (which I'm excited about, btw!) and are looking forward to implement it soon.

Thank you for inviting me here! I can't wait to learn about other Intercom users experiences 😄 .

I have lots of favorite GIFs, but this one is on the top list for me : https://media2.giphy.com/media/l44QjgeQ5ium91n9K/giphy-downsized.gif?cid=6104955e7825dd1bf4d0b103d1a2065d92d685b1811a93ebamp;rid=giphy-downsized.gif

8 replies

Anonymous
0 replies
3 years ago
10 September 2020

Welcome to Interconnected @user255 👋With 5 years experience using Intercom you've already out paced myself and @eric f11 😂I'm sure we'll have a lot to learn from you!

I've become fascinated with raccoons as of late, specifically how they keep learning how to break into raccoon-proof trash cans and so are really challenging design engineers 😂

User255
Author
New Participant
2 replies
3 years ago
10 September 2020

Totally agree about the raccoons issue 😂 ... thank you for the warm welcome! 😄

Sushana
Innovator
32 replies
3 years ago
10 September 2020

Hey @user255 ,

Glad to e-meet you!

I am not aware of this Series feature you mention in Intercom. Is this a beta feature or am I just not able to see it even with my spectacles on?

Anonymous
0 replies
3 years ago
10 September 2020

Hey @sushana, I can answer this one for you @user255. Right now as it's still in beta we're keeping our lips sealed on Series, but not for very much longer 😉

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