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Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file


Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file

Best answer by Eric Fitz

Intercom uses user_ID as a unique identifier, so you won't be able to upload two user profiles with the same user_ID - they'll be merged into one user profile with one email address. You'll need to use a different identifier to show that both of these user profiles are joint accounts.

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3 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • September 8, 2020

Hey @tom a11​, I'm not quite sure what you mean by a "joint account", could you give me an example of this?


  • Author
  • New Participant
  • 1 reply
  • September 8, 2020

Hi @eric f11​ , We have joint accounts which have two separate members. They will have the same User ID but different email addresses.

 

When I upload a csv file to target select customers, it only sends it to one of the members (the first one listed on the account). I am selecting email addresses and User IDs when uploading the file. Is there a way where it could go to both members on the same account with the same User ID?

 

Thanks

Tom


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • September 9, 2020

Intercom uses user_ID as a unique identifier, so you won't be able to upload two user profiles with the same user_ID - they'll be merged into one user profile with one email address. You'll need to use a different identifier to show that both of these user profiles are joint accounts.


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