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Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file
Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file
Best answer by Eric Fitz
Intercom uses user_ID as a unique identifier, so you won't be able to upload two user profiles with the same user_ID - they'll be merged into one user profile with one email address. You'll need to use a different identifier to show that both of these user profiles are joint accounts.
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