Hello @user316​ 👋, Welcome to Interconnect.

You can use a CSV uploader, tag these users and then use this tag for sending an e-mail.

More information on that can be found here.

I hope this will be helpful, let me know if you have any further questions.

Thanks, Roy! That's super helpful.

Hi there,

You can also use Proactive Campaigns app for Intercom. 

https://www.intercom.com/app-store/?app_package_code=proactive-campaigns-i11u&search=proactive%20campaigns

We tried to upload 22 users and it has still taken over 30 minutes!  How long does your import take ?

Usually a minute or two for that size of uploads - maybe try again? If you’re using the same CSV and tag, it’ll just set the tag correctly and won’t duplicate it. Good luck!