I'd like to be able to be notified or notify a team member when certain actions occur. In the same way that you can email a customer at specific points, I want to be able to notify an account manager when one of their customers hasnt used the platform?
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Hello @user1046 ,
That's actually possible with Series + Zapier Integration.
1. Creating Series:
2. Creating Zap Intercom - Tag Added to User <> eMail
BTW - In such cases companies are using customer success software's, Check Sherlock - They have pretty good integration with Intercom.
Let me know if you have any question about this topic, I will be happy to help.
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