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how do I disable the chat but keep the messenger (so users could use help)

  • April 27, 2023
  • 1 reply
  • 2159 views

how do I disable the chat but keep the messenger (so users could use help)

Best answer by Shauna

Hey @Hadar Blutrich 👋🏼 Shauna here from Intercom Support! 

You can disable the ‘chat function’ on the messenger by going to Messenger Settings > Conversations > under ‘Control Inbound Conversation Volume’ here.

You need to turn off the following option for BOTH users & visitors 👇🏼

Once this is turned off for both users & visitors - the messenger will still be live but customers cannot open a conversation. I hope this helps 🙏🏼

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Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • Answer
  • April 28, 2023

Hey @Hadar Blutrich 👋🏼 Shauna here from Intercom Support! 

You can disable the ‘chat function’ on the messenger by going to Messenger Settings > Conversations > under ‘Control Inbound Conversation Volume’ here.

You need to turn off the following option for BOTH users & visitors 👇🏼

Once this is turned off for both users & visitors - the messenger will still be live but customers cannot open a conversation. I hope this helps 🙏🏼


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