how do I disable the chat but keep the messenger (so users could use help)
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Hey
You can disable the ‘chat function’ on the messenger by going to Messenger Settings > Conversations > under ‘Control Inbound Conversation Volume’ here.
You need to turn off the following option for BOTH users & visitors
Once this is turned off for both users & visitors - the messenger will still be live but customers cannot open a conversation. I hope this helps
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