How do I re-add a user to a smart campaign?

  • 9 September 2020
  • 1 reply

Userlevel 2

A user has exited my campaign, is there any way to re-add them?


Best answer by Eric Fitz 9 September 2020, 16:12

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1 reply

Userlevel 1

Once a user has exited a campaign, there's no way to re-add them. You would need to duplicate the campaign to re-add them.


To stop users exiting your campaign, I would recommend including a "dummy message" in your campaign, so that they do not meet the "received all messages" exit rule.


A dummy message is a message that cannot be sent due to its audience rules - like Email is unknown, for example.