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How do I re-add a user to a smart campaign?

  • September 9, 2020
  • 1 reply
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A user has exited my campaign, is there any way to re-add them?

Best answer by Eric Fitz

Once a user has exited a campaign, there's no way to re-add them. You would need to duplicate the campaign to re-add them.

 

To stop users exiting your campaign, I would recommend including a "dummy message" in your campaign, so that they do not meet the "received all messages" exit rule.

 

A dummy message is a message that cannot be sent due to its audience rules - like Email is unknown, for example.

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Eric Fitz
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  • 1630 replies
  • Answer
  • September 9, 2020

Once a user has exited a campaign, there's no way to re-add them. You would need to duplicate the campaign to re-add them.

 

To stop users exiting your campaign, I would recommend including a "dummy message" in your campaign, so that they do not meet the "received all messages" exit rule.

 

A dummy message is a message that cannot be sent due to its audience rules - like Email is unknown, for example.


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