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How do I re-engage my disengaged users? Do I duplicate the series and start over?

  • 22 January 2021
  • 1 reply
  • 87 views

Help! I have been migrating several campaigns to series and noticed users are disengaging because I was confused by the time limit for matching rules. In campaigns, it seems there was a continuous attempt to match rules. However, in series, you have to specify the length of time. I have gone in and changed all to 90 days, but I am still very concerned about my disengaged users. I need to develop a plan to re-engage them and the best idea we've come up with is to pause current series, duplicate the series, confirm rules are accurate, and then re-send. I acknowledge this may lead to duplicate emails which I will notify our users about.

 

Any help would be greatly appreciated. So frustrated with myself!

Best answer by Roy

Hello @emily w​ , How about tag disengaged users? Then you can use this tag as an entry rule in the current Series = )

TagThen use a tag as an entry rule:

Tag1 

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  • Expert User
  • January 23, 2021

Hello @emily w​ , How about tag disengaged users? Then you can use this tag as an entry rule in the current Series = )

TagThen use a tag as an entry rule:

Tag1 


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