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How do recurring messages work with tag-based rules?


  • New Participant
  • 1 reply

Hello,

 

I have a couple of questions regarding using recurring messages that have tag-based rules.

 

Let's say I have a message that is sent to users with a certain tag, is scheduled to be sent once per week, and is sent to users up to 3 times.

  1. If a user receives 1 message and I untag the user, will they continue receiving the message?
  2. If a user receives 3 messages and I untag and re-tag them, will they receive another set of 3 messages?

 

Thank you!

Best answer by Racheal

Hey @orion​ Racheal from the support engineer team here 👋🏼

 

The user must match the rules in order to receive the message, even if they matched once they must match to receive it again. So for your first question- this will not continue to receive the message once they are untagged, and therefore not a match.

 

The user will not receive more messages after they have received the limit you have set. So the answer to number two is also no.

 

I hope this helps!

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • November 15, 2022

Hey @orion​ Racheal from the support engineer team here 👋🏼

 

The user must match the rules in order to receive the message, even if they matched once they must match to receive it again. So for your first question- this will not continue to receive the message once they are untagged, and therefore not a match.

 

The user will not receive more messages after they have received the limit you have set. So the answer to number two is also no.

 

I hope this helps!


  • Author
  • New Participant
  • 1 reply
  • November 15, 2022

Perfect, thanks Racheal!


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