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Hi there! I was wondering how you send surveys via Intercom when it's about measuring feature experience (measuring the satisfaction of a specific part within a software).

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That's what I would like to set up:

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  • in-app: targeting on URL level
  • one rating question plus an optional text field
  • 7-scale (e.g. stars, emojis)

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It seems the easiest way with Intercom is to launch a post with emoji reaction. Trade-off: 1. Only a 5-scale 2. No possibility to include a text field after.

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Is there a better way to do it?

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Hello @marén​ ,

 

In your case I would use Outbound custom bot to trigger the following, please check my video about sending NPS surveys using a custom bot.

 

Q - It seems the easiest way with Intercom is to launch a post with emoji reaction. Trade-off: 1. Only a 5-scale 2. No possibility to include a text field after.

A - With a custom bot, that's possible.

 

Let me know if you have any additional questions on the following topic, always happy to help 🙏

@marén​ , I need to also mention the third-party application Wootric (please take a look guide from Intercom).

 

 

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