We are having problems with a wait block. It doesn't seem to be working properly for us. We have a wait block that users get to and we see x users finished waiting. But they don't go on to the next step. The next step is a post that doesn't have any rules or conditional logic. But the users who finished on the wait block don't see the post. See the attached image.
I've tested and gone through the flow as a test user. I've got through the proceeding step and opened a stopwatch and timed it and after the wait period (currently set to 1 minute) the next step does not trigger.
Technically, how is wait implemented? Does the intercom Javascript code essentially start a timer? Does it rely on the user performing some action like checking the timer on a click event or a page reload? I'd like to know technically how it works.
What I've seen is the next step in my series has shown up. But it didn't show up after the wait period passed. It showed up on the second time I logged in as the test user. It looked to me that wait was relying on some sort of interaction rather than just purely running a timer in the background.
The documentation doesn't provide any details on how it works.
