I am creating a series with multiple banners to engage users with features they haven’t used yet.
I tried testing these banners, but have found that multiple banners will trigger on top of each other at the same time if the user fulfills the criteria for multiple entry rules.
I tried splitting 2 of the banners into individual series, spacing them out by time on URL, and adding a last contacted filter on one of the banners -- but that did not seem to work. Does the last contacted criteria not include users who have engaged with an in-app banner?
I thought of adding tags to exclude folks who have received 1 banner from receiving another, but the ideal behavior here is actually that the user should be able to receive multiple banners if they haven’t used the related features, just not all at the same time.
Any tips on how I can avoid conflict between in-app messages would be appreciated!
Best answer by EdenView original