Hi everyone,
I have many series that has to be started sequentially one after another (A->B->C..)
Right know, when series A "ends", I tag users with "START_SERIES_B", and I have an entry rule on B based on that tag. That works, but the problem is when users exits or gets disengaged from a series. They don't get the tag so series B doesn't start, and obviously the series chain stops there, and then those users doesn't onboard fully on my product.
I'm thinking it 2 possible solutions
- Tag users when they are disengaged or exits a series: I've chatted with support and they said this can't be done by now
- Have an entry rule that says "User has finished, disengaged or exited series X": I didn't find it
Any suggestions? Anyone with the same problem found a solution?
Thanks folks!