I am trying to set up a smart campaign based on the NPS scores (entered as events in Intercom). E.g. nps_score: 10
Currently I cannot see an "is" option for events, only a count or before and after dates.
I am trying to set up a smart campaign based on the NPS scores (entered as events in Intercom). E.g. nps_score: 10
Currently I cannot see an "is" option for events, only a count or before and after dates.
Best answer by Eric Fitz
Hey @kim t, this is expected behaviour - it's not possible to use event metadata a trigger for outbound messaging.
I'd recommend tracking a custom user attribute of nps_score as well as your event - this attribute can then be used to trigger the message!
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