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Is it possible to recover conversations of a user you have blocked and unsubscribed?

  • 29 August 2020
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Recently had to block a user for verbally accosting chat support. Now I'm in need of recovering those conversations for the sake of "receipts". I searched the user but the conversations have been deleted from her history. Is there a way to recover those conversations? They're only 24 hours old.

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Best answer by Eric Fitz 1 September 2020, 14:37

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Hey @toni​, I'm very sorry to hear that. It's a really crappy experience for your support team!

 

The only way recover these conversations through the UI would be to unblock the user.

 

However, you could make a call to our API to retrieve these programatically. Let me know if that would be a good solution for you!

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