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Is it possible to recover conversations of a user you have blocked and unsubscribed?

  • August 29, 2020
  • 1 reply
  • 506 views

Recently had to block a user for verbally accosting chat support. Now I'm in need of recovering those conversations for the sake of "receipts". I searched the user but the conversations have been deleted from her history. Is there a way to recover those conversations? They're only 24 hours old.

Best answer by Eric Fitz

Hey @toni​, I'm very sorry to hear that. It's a really crappy experience for your support team!

 

The only way recover these conversations through the UI would be to unblock the user.

 

However, you could make a call to our API to retrieve these programatically. Let me know if that would be a good solution for you!

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Eric Fitz
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  • Employee
  • 1630 replies
  • Answer
  • September 1, 2020

Hey @toni​, I'm very sorry to hear that. It's a really crappy experience for your support team!

 

The only way recover these conversations through the UI would be to unblock the user.

 

However, you could make a call to our API to retrieve these programatically. Let me know if that would be a good solution for you!


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