Is it possible to recover conversations of a user you have blocked and unsubscribed?

  • 29 August 2020
  • 1 reply

  • New Participant
  • 0 replies

Recently had to block a user for verbally accosting chat support. Now I'm in need of recovering those conversations for the sake of "receipts". I searched the user but the conversations have been deleted from her history. Is there a way to recover those conversations? They're only 24 hours old.


Best answer by Eric Fitz 1 September 2020, 14:37

View original

1 reply

Userlevel 1

Hey @toni​, I'm very sorry to hear that. It's a really crappy experience for your support team!


The only way recover these conversations through the UI would be to unblock the user.


However, you could make a call to our API to retrieve these programatically. Let me know if that would be a good solution for you!