Is there a method to insert a Series email as a reply to an existing email thread?

  • 18 September 2020
  • 1 reply

I'd ideally like followups to occur in an existing thread, making it a more conversational automation. I'm seeing options for creating a new email, but I would like to be able to set the Series as a reply to an existing conversation rather than a new email. Any suggestions? Or even external workarounds?


Best answer by Roy 19 September 2020, 00:55

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Hello @kyle m​, There no such solution to reply to existing outgoing e-mail campaigns in bulk.


I think you can do it via API: 

  1. Send outgoing e-mail campaign from Intercom;
  2. Search conversation id's for this outgoing e-mails via API;
  3. Reply to these conversations via API;


I know it's a hard way but still a solution :)