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Is there any way to do business days only in our wait time?

  • November 7, 2022
  • 1 reply
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Hi there! When creating a series, Is it possible to have the series respect Mon-Fri days only? For example, If they are supposed to receive Post X but don't come online within three days send Email Y, is there any way to make it "Come online within three business days"? We are a B2B company so I don't want to bombard people for waiting two days on the weekend, but still want to be timeline and engage our customers.

 

Any ideas / workarounds welcome!

Best answer by Racheal

Hey @erin k​ Racheal from the support engineer team hereπŸ‘‹ 

 

There currently is not a way for Series to take into account business days. What you can do is set scheduling on the email itself, so if they reach the block on a Sunday, it will wait for the scheduling to open up on the days you define! πŸ‘‡series-message-scheduling

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Racheal
Intercom Team
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  • Customer Support Engineer
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  • November 12, 2022

Hey @erin k​ Racheal from the support engineer team hereπŸ‘‹ 

 

There currently is not a way for Series to take into account business days. What you can do is set scheduling on the email itself, so if they reach the block on a Sunday, it will wait for the scheduling to open up on the days you define! πŸ‘‡series-message-scheduling


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