Hi @Anna E, It’s Mat from the Support Engineering Team

I am not sure what you are trying to do but if you are looking for a dynamic macro content, based on the Contact / Conversation attribute you might want to explore reusable workflows.

Please let me know if that was the answer you were looking for

Hey Mat,

You’ll find here a video test.

When I write directly to customer and I use a macro that look like this with the spaces between the paragraph :
“ Hi Anna

This is a test,

Thank you.”

I’am obliged to cut and paste every sentence. 
If we put spaces between the sentences in a macro, there is the possibility to send the macro splitted for every sentence without doing manually a cut a paste ?

I hope it’s clearer now :)

Hello Mat,

Thanks for your reply.

I’ll try to be clearer :)

Here an example of macro :

“Hi XXX
 

This is a test.

Thank you,”
 

As you can see in this “macro” I putted some spaces between the sentences. How can I send the 3 sentences separated, without doing cut/paste + send every time ?

@Anna E,

Have you tried to make a breakpoint (enter) with the combination of key Shift+enter (return)

In that case you can add as many spaces as you want to the Macro body.

I would like to automatize the separation of the 3 messages when I’m writing to my customer, without doing the cut/paste of every sentence.

In that case you will need to create a Reusable Workflow (instead of Macro). It might look like this:

 

Thank you Mat, it’s clear for me now ! 
How can I suggest to Intercom add “cutted” messages on the macro ?
I’ll let you know if I need more information :)

I am glad that I could help.

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