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Answered

Snipping messages

  • October 11, 2024
  • 9 replies
  • 46 views

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Hello You !

Hope you’re doing fine :)
Can you please suggest me how to snip messages when I’am answering to a customer on the chat ?
For the moment I just have a unique macro divided in paraghrah and I’m obliged to cut and past and then send the messages one by one.

I’ll be grateful if you could help me saving some time for me and my team ! 

 

Best answer by mateusz.leszkiewicz

Hi @Anna E, It’s Mat from the Support Engineering Team 😀

I am not sure what you are trying to do but if you are looking for a dynamic macro content, based on the Contact / Conversation attribute you might want to explore reusable workflows.

Please let me know if that was the answer you were looking for 😎

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9 replies

mateusz.leszkiewicz
Intercom Team
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Hi @Anna E, It’s Mat from the Support Engineering Team 😀

I am not sure what you are trying to do but if you are looking for a dynamic macro content, based on the Contact / Conversation attribute you might want to explore reusable workflows.

Please let me know if that was the answer you were looking for 😎


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  • Author
  • Connector
  • 7 replies
  • October 14, 2024

Hey Mat,

 

You’ll find here a video test.

When I write directly to customer and I use a macro that look like this with the spaces between the paragraph :
“ Hi Anna

This is a test,

Thank you.”

I’am obliged to cut and paste every sentence. 
If we put spaces between the sentences in a macro, there is the possibility to send the macro splitted for every sentence without doing manually a cut a paste ?

I hope it’s clearer now :)

 

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  • Author
  • Connector
  • 7 replies
  • October 15, 2024

Hello Mat,

Thanks for your reply.

I’ll try to be clearer :)

Here an example of macro :

“Hi XXX
 

This is a test.

 

Thank you,”
 

As you can see in this “macro” I putted some spaces between the sentences. How can I send the 3 sentences separated, without doing cut/paste + send every time ?

 

mateusz.leszkiewicz
Intercom Team
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@Anna E,

Have you tried to make a breakpoint (enter) with the combination of key Shift+enter (return)

In that case you can add as many spaces as you want to the Macro body.


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  • Author
  • Connector
  • 7 replies
  • October 15, 2024
 

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  • Author
  • Connector
  • 7 replies
  • October 15, 2024

I would like to automatize the separation of the 3 messages when I’m writing to my customer, without doing the cut/paste of every sentence.

 

mateusz.leszkiewicz
Intercom Team
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In that case you will need to create a Reusable Workflow (instead of Macro). It might look like this:

 

 


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  • Author
  • Connector
  • 7 replies
  • October 15, 2024

Thank you Mat, it’s clear for me now ! 
How can I suggest to Intercom add “cutted” messages on the macro ?
I’ll let you know if I need more information :)

 

mateusz.leszkiewicz
Intercom Team
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I am glad that I could help.

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