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Answered

Unable to send outbound chat

  • November 18, 2020
  • 3 replies
  • 164 views

I've already created the text and setup the outbound chat message yet it keeps asking me to finish creating the chat if i want it to set it live

I think it's because the audience is set to One-off instead of Ongoing. Does anyone have any idea when i'll be able to create a time on page rule for One-Off messages?Screenshot 2020-11-18 at 7.34.48 PMScreenshot 2020-11-18 at 7.29.10 PM

Best answer by Lisa B11

Ah, thanks for clarifying, I had misread it. URL rules and Time on Page rules are not supported in one-off messages at the moment. Definitely a good shout for @Product Wishlist​ 👍

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3 replies

Forum|alt.badge.img+5
  • Employee
  • 250 replies
  • November 18, 2020

Hey @prabhat​ 👋

 

Usually, If a section of the Message doesn't appear to be completed, the error may happen if you haven't made any updates to the Audience section of the Message -- you'll at least need to click into that step, since we take this as confirmation that you really didn't want to be making any updates to that section. Can you give that a try and let me know how it goes?

 


  • Author
  • Connector
  • 5 replies
  • November 18, 2020

I know where the error is. I've already mentioned that in the post. I think it's because the audience is set to One-off instead of Ongoing. Do you have any idea when i'll be able to create a time on page rule for One-Off messages?


Forum|alt.badge.img+5
  • Employee
  • 250 replies
  • Answer
  • November 18, 2020

Ah, thanks for clarifying, I had misread it. URL rules and Time on Page rules are not supported in one-off messages at the moment. Definitely a good shout for @Product Wishlist​ 👍


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