Hello, I need to send a correction email to 1k users that got the wrong email.
I know that I can import a CSV but that's not ideal as those users might enter in some of the onbording live emails.
Is there a way of tagging a list of users other than importing them as new users?
Thanks!
Hello @mkt ,
The best way to do this is to create a new tag and tag users via CSV File.
Article from Intercom help center:
Can I update user data with a CSV import?
Yes. You can update values, and add new attributes for existing users. All CSV imports require you to have a column with user email addresses. A few things to note:
You can update the email of a user by sending the same user_id and different email address. We'll update the user with that user_id in Intercom to reflect the new email address.
You can't update the user_id by setting a new value for it and using the existing email address - that would create a new record.
If you use both user_id and email in Intercom, sending email in a CSV import is enough to match the user record in Intercom.
If you leave a field blank when updating existing columns, it will result in overwriting values to unknown .More information can be found here.
Let me know if you have any further questions about this topic, more than happy to help.
Keep in mind this does not create new users just updates old ones.
Hey Roy! Thanks for your great answer. It helped a lot yesterday. I was able to tag those specific users without changing anything else. 🙏
@mkt, I'm so happy that @roy s11 was able to help you get your urgent issue resolved - he's such a godsend to our community!
I have a similar question. Perhaps you guys can help me 🙏 I want to do a similar action and import users.
There are 991 users of which 661 are already in our Intercom system. If I import those 991, many will replicate. So is there a way to avoid this?
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