I am trying to connect our Sales Team with our Customer Support Team, the idea is to triage customers that are slipping away in their first 7 and 14 days -
Purpose - Sales team working with leads in Hubspot who are not reponding to attempts to contact
Aim - Customer Support in Intercom is able to set up an automation for the customer in the meessenger which will ask them to reach out to us ad book a meeting using Hubspot Calendar or Calednly and then we can continue the onboarding
Result - that the link between Hubspot and Intercom is able to trigger this automation on a user by user basis
Has anyone got a solution to this problem, I think that we need some link from Hubspot that pushes the automation to the audience we want - but I haven’t seen anything like this available?
Best answer by Nathan SuddsView original