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Answered

When does a customer enter a Series?

  • September 15, 2020
  • 5 replies
  • 10 views

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When and how does a customer enter a Series?

Best answer by Eric Fitz

Customers enter a Series when they match the filters defined in any of your Entry Rules blocks:Screen Shot on 2020-09-15 at 15-12-33

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5 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • September 15, 2020

Customers enter a Series when they match the filters defined in any of your Entry Rules blocks:Screen Shot on 2020-09-15 at 15-12-33


  • New Participant
  • 3 replies
  • October 5, 2020

Entry rules have the audience criteria or "who" and non-obvious "When to enter" rules. I want to match the audience without additional rules, will something like this work?

 

Screen Shot 2020-10-05 at 10.42.11 AM


  • 0 replies
  • October 5, 2020

Yep, you can use that rule, but you would still need to select an audience from the "Who will enter" filter. Would love to know what your use case with this is!


  • New Participant
  • 3 replies
  • October 5, 2020

That is the point, there are audience rules in place already and series doesn't start because of the "when" criteria.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • October 6, 2020

Hey @george m12​, if you're looking to use a generic entry rule that targets all of your users, I'd recommend using Email has any value (if you track an email address for all of your users) or Last Seen has any value.


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