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Answered

Why can't I move my auto message to a campaign?

  • September 21, 2020
  • 4 replies
  • 3 views

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Hello, Intercom community. I have an issue with moving the existing auto-messages to the campaign. For some reason they just don't have this option

 

The type of the message is Post

Снимок экрана 2020-09-22 в 17.44.22

Best answer by Eric Fitz

Yes, I'd absolutely recommend using Series in future. We plan to deprecate campaigns in favour of Series in six months' time, and a Series will provide you with many more options than a standard campaign!

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4 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • September 22, 2020

Hey @denis t​! It's no longer possible to migrate an existing auto message to a smart campaign. As a workaround, I'd suggest first migrating your campaign to a Series, then adding the message to the Series.


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  • Author
  • Active User
  • 36 replies
  • September 22, 2020

Will try and let you know about the results. And I guess that because of that it is better not to use all campaigns at all and just use the Series?


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • September 22, 2020

Yes, I'd absolutely recommend using Series in future. We plan to deprecate campaigns in favour of Series in six months' time, and a Series will provide you with many more options than a standard campaign!


  • New Participant
  • 1 reply
  • September 24, 2020

中文​

 


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