Why can't I move my auto message to a campaign?

  • 21 September 2020
  • 4 replies

Userlevel 2
Badge +2

Hello, Intercom community. I have an issue with moving the existing auto-messages to the campaign. For some reason they just don't have this option


The type of the message is Post

Снимок экрана 2020-09-22 в 17.44.22


Best answer by Eric Fitz 22 September 2020, 18:40

View original

4 replies

Userlevel 1

Hey @denis t​! It's no longer possible to migrate an existing auto message to a smart campaign. As a workaround, I'd suggest first migrating your campaign to a Series, then adding the message to the Series.

Userlevel 2
Badge +2

Will try and let you know about the results. And I guess that because of that it is better not to use all campaigns at all and just use the Series?

Userlevel 1

Yes, I'd absolutely recommend using Series in future. We plan to deprecate campaigns in favour of Series in six months' time, and a Series will provide you with many more options than a standard campaign!