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Answered

Added apps not showing - ?


What I'm seeing in my Messenger setup for Users is not what my colleagues are seeing.

 

I've added an app to include a link to our Help Center and things looked and works fine for me in Firefox. But then, when I sent them the update, they said they can't see the added app in Messenger? It still worked fine for me in Firefox, so I then went to an entirely new browser (Chrome) to try to see what they're seeing...I, too, couldn't see the added app. My Messenger preview shows that they should be there, though - ?? I added it to both User and Visitor to no avail. Again, it worked fine for me - but only me.

 

Side note: I don't think I actually added the right app in the way that Intercom intended, but it "worked" for me. To add a URL for our Help Center, I added an app....chose Content Showcase...Flexible List...customize...then just left most of it blank after adding a title and URL.

 

Here's my view regardless of whether I'm logged in or not...my assumption has been that "visitor" means "not logged in" and "user" means "logged in" (but something tells me that that's not correct?):

my intercom

 

 

And here's their view (even though I've added it to both Visitors and Users as I'm not sure my understanding of the difference is correct...I really only want it on logged in Users, though):

their intercom

 

 

Any ideas would be great - thanks for any tips!

Best answer by Brian N

Yeah, I thought it might be a cache issue too which is why I tried an entirely new browser that I'd never used before. Regardless, the lag seems to be gone now as all the same types of changes that I'm making are showing up immediately for us all. Dunno - sun spots? :)

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4 replies

  • Author
  • Active User
  • 14 replies
  • August 26, 2020

Update later in the day: it now suddenly shows for my colleagues after a half-day delay, for some reason - ??


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • August 28, 2020

Hey @brian n​, sounds like there may have been a caching issue with your browser. Are the apps now showing as expected?


  • Author
  • Active User
  • 14 replies
  • Answer
  • August 28, 2020

Yeah, I thought it might be a cache issue too which is why I tried an entirely new browser that I'd never used before. Regardless, the lag seems to be gone now as all the same types of changes that I'm making are showing up immediately for us all. Dunno - sun spots? :)


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • September 1, 2020

Sounds like it to me! I know I've experienced odd issues with the Messenger homepage caching in the past - I'm glad to hear it's been resolved for you!


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