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Assigning a language to a user when the user opens a new chat in the messenger

  • May 24, 2024
  • 1 reply
  • 106 views
S

Hello!

Could you please tell me if it is possible to permanently set the language chosen by the user for communication with support? For example, if a user selects Ukrainian once, will this language be used for all subsequent inquiries?

Thank you!

 

Best answer by bernice

Hi @Sasha2525 👋 With the method you have outlined with your workflow here, you could save the language that a customer chooses as a custom data attribute and use it to then display content to them accordingly. However, an easier method would be to localize the Messenger for your product, website, and/or mobile app, by going to Messenger > General settings > Choose supported languages. 

    1 reply

    bernice
    Expert User ✨
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    • bernice
    • Expert User ✨
    • 230 replies
    • Answer
    • May 24, 2024

    Hi @Sasha2525 👋 With the method you have outlined with your workflow here, you could save the language that a customer chooses as a custom data attribute and use it to then display content to them accordingly. However, an easier method would be to localize the Messenger for your product, website, and/or mobile app, by going to Messenger > General settings > Choose supported languages. 

    B | Technical Support Engineer


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