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Assigning a language to a user when the user opens a new chat in the messenger

  • 24 May 2024
  • 1 reply
  • 49 views
S

Hello!

Could you please tell me if it is possible to permanently set the language chosen by the user for communication with support? For example, if a user selects Ukrainian once, will this language be used for all subsequent inquiries?

Thank you!

 

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Best answer by bernice 24 May 2024, 16:36

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bernice
Userlevel 3
Badge +4

Hi @Sasha2525 👋 With the method you have outlined with your workflow here, you could save the language that a customer chooses as a custom data attribute and use it to then display content to them accordingly. However, an easier method would be to localize the Messenger for your product, website, and/or mobile app, by going to Messenger > General settings > Choose supported languages. 

Bernice | Customer Support Engineer

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