Is it possible to force the agents in our system to tag conversations before they close them? For example if an agent were to attempt to close the conversation without tagging it, it would send a message saying 'Please tag this message first!' and it would prevent them from closing the conversation
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Forcing agents to apply tags before closing conversations
Best answer by mateusz.leszkiewicz
Hi
You can use workflows to autotag any conversation based on the triggers of your choice.
Please take a look at this article.
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