@Glen Coco Not sure if this is the issue but there's this note that in some cases the IntercomSettings will override any manual action. You may want to check if something has been set there?

See below:

'Note: If you provide a value for unsubscribed_from_emails in intercomSettings for a user, it will override any manual action taken on the user's profile page, or by the user clicking unsubscribe links in their emails.'

Also is your goal to get the url working or to just unsubscribe a specific user? If it's just to unsubscribe them, there's a way from within the Intercom Dashboard as well. 

@Nathan Sudds thanks for the prompt response. My goal is to get the URL working. We want to share this URL link selectively upon request from users and not manually have our team go in and do it. So we are aware of how to unsubscribe users internally, but we really need this URL working.

Regarding your note below:

'Note: If you provide a value for unsubscribed_from_emails in intercomSettings for a user, it will override any manual action taken on the user's profile page, or by the user clicking unsubscribe links in their emails.'

We are not aware of this, nor do we know how to check for this. How can we do so? 

Regardless, the URL link should still be working no? There shouldn’t be a failure page generated from intercom even if this value is provided...

Hey @Glen Coco Racheal from the support engineer team here 

It looks like you were already chatting with my teammate Dave on this, but for future viewers this was just a slight typo, as you were missing the -users piece of the URL in:

https://glencoco-users.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&user_id=INTERCOM_USER_ID_HERE

@Racheal Thanks for that update, nice catch!  Good to know it does work properly if the url is correct.