Generated unsubscribe link for intercom unsubscribe link is not working

Question

Hi! I’m trying to use the intercom generated unsubscribe link for a given user as per the instructions in this page:https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&sample=true It says to use the following modification to the link above:https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&user_id=INTERCOM_USER_ID_HERE However, when i test this on a real id, it doesn’t work. https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&user_id=7656fdfb-cc7b-4e5a-94aa-192e51651748 Is this an intercom bug?

Racheal · Accepted Answer

Hey @Glen CocoRacheal from the support engineer team here👋It looks like you were already chatting with my teammate Dave on this, but for future viewers this was just a slight typo, as you were missing the -users piece of the URL in:https://glencoco-users.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&user_id=INTERCOM_USER_ID_HERE

Nathan Sudds · Answer

@Glen CocoNot sure if this is the issue but there's this note that in some cases the IntercomSettings will override any manual action. You may want to check if something has been set there?See below:'Note: If you provide a value for unsubscribed_from_emails in intercomSettings for a user, it will override any manual action taken on the user's profile page, or by the user clicking unsubscribe links in their emails.'Also is your goal to get the url working or to just unsubscribe a specific user? If it's just to unsubscribe them, there's a way from within the Intercom Dashboard as well.

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