Having issues with UTF-8 names (Hebrew) in with json_encode($current_user-name)

Question

The name is showing up in the Messenger in Gibberish. I'm passing a UTF-8 string: $hebrew_name = urldecode($hebrew_name); Then in the messanger code, I use it like this: window.intercomSettings = { app_id: "kubohuj0", name: , // Full name email: , // Email address created_at: "created_at) ?>" // Signup date as a Unix timestamp }; I tried changing it to json_encode($name, JSON_UNESCAPED_UNICODE) ; but to no avail. Any ideas?

Roy · Accepted Answer

@user1140​, Actually once you update, Intercom instantly sees the change.Just to troubleshoot this:1. Go to https://jsfiddle.net/2. Paste Intercom code for the logged-in user with Hebrewishname3. Click Run code and see the result.However, I am convinced that the problem is with the code and not with Intercom.

Roy · Answer

Hello @user1140​&#128075;, I tried to transfer Hebrewish text to Intercom messenger via Javascript API and it's working fine:It's seams problems coming from your server configuration.

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