How do I change the teammates who show up in the Messenger?

Question

How can I make sure that only certain teammates show up in the Messenger at all times? Can I change who shows up here?

Eric Fitz · Accepted Answer

Intercom automatically determines which three teammates show up in the Messenger - it’s not possible to set this manually, or select specific teams/teammates to be shown here.For this, we only show teammates who were the first to reply to a new user conversation in the last week.If only one teammate met this criteria, we will show only one teammate.If more teammates match, we will show them up to a maximum of 3.You cannot select which 3 teammates or narrow it down to a specific team.If no teammates meet the criteria, we have fallback rules to ensure it's never blank.A handy workaround to get a teammate to show up in the messenger is to send a test message as an end user. Just get your teammate to reply first to a message started from your site’s Messenger!

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