Some of my customers from mainland China have reported issues accessing the Messenger, is there a problem with accessing Intercom from there?
I have seen customers using our service in China for sure. However, there are some things you should be aware of.
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We have seen some speed issues with customers based in the Asia-Pacific region with our platform due to ISP problems connecting to the AWS CDN as well as geographical latency.
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Blocks put in place to sites outside of China will also vary from provider to provider.
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You'll need to check the latency to AWS us-east-1.
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We currently host our platform entirely in this us-east-1 region.
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While we do use other caching services that are more dispersed I would suggest contacting your ISP and check if they have any issues connecting to this datacenter.
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