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Is it possible to set up Intercom so that my customers can communicate with each other?

  • November 3, 2020
  • 1 reply
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Implement features similar to intercom conversation into the intercom messenger. Start a conversation to the user from intercom messenger rather

 

I have integrated intercom on my system. My system has two users admin and basic. When a basic user logs into the system, he can communicate with intercom normally. What i need is when an admin logs into my system, is there a way that admin can use the intercom messenger to start conversation with users from my system? Not by logging into intercom and replying from there.

Best answer by Roy

Hello @sonika s​ ,

 

Q - What I need is when an admin logs into my system, is there a way that the admin can use the intercom messenger to start a conversation with users from my system? Not by logging into the intercom and replying from there.

A - Yes, You can use Intercom API to do that. 

You can send/receive Intercom conversations into your system, more information can be found here.

 

Please, keep in mind - You can't use Intercom as a User to User messenger.

 

Hopes this helps.

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Roy
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  • November 5, 2020

Hello @sonika s​ ,

 

Q - What I need is when an admin logs into my system, is there a way that the admin can use the intercom messenger to start a conversation with users from my system? Not by logging into the intercom and replying from there.

A - Yes, You can use Intercom API to do that. 

You can send/receive Intercom conversations into your system, more information can be found here.

 

Please, keep in mind - You can't use Intercom as a User to User messenger.

 

Hopes this helps.

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