Is it possible to set up Intercom so that my customers can communicate with each other?

Question

Implement features similar to intercom conversation into the intercom messenger. Start a conversation to the user from intercom messenger rather I have integrated intercom on my system. My system has two users admin and basic. When a basic user logs into the system, he can communicate with intercom normally. What i need is when an admin logs into my system, is there a way that admin can use the intercom messenger to start conversation with users from my system? Not by logging into intercom and replying from there.

Roy · Accepted Answer

Hello @sonika s​,Q - What I need is when an admin logs into my system, is there a way that the admin can use the intercom messenger to start a conversation with users from my system? Not by logging into the intercom and replying from there.A - Yes, You can use Intercom API to do that.You can send/receive Intercom conversations into your system, more information can be found here.Please, keep in mind - You can't use Intercom as a User to User messenger.Hopes this helps.

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