Is it possible to use Product Tours but hide the Messenger chat-button at the bottom right of the page?

Question

We want to use Intercom Product Tours for one of our domains, but our client would not want the chat Messenger feature. Is it possible to configure Intercom to still have Product Tours working but remove that Messenger? Thanks in advance!

Shauna · Accepted Answer

Hey @user2352​&#128075;&#127996; Once you have Intercom installed on your website - you can go into Messenger Settings and set it that the Messenger launcher is turned off so this won't show. The Product Tour should still work because Intercom is still installed on the hard-code. Messenger Settings here - https://app.intercom.com/a/apps/_/messenger> under 'Control your inbound conversation volume'.I hope this makes sense &#129321;

User2352 · Answer

Hi @shauna o11​,Thank you for your reply and the proposed solution! The issue I face now is that I have multiple domains that will want to use the Messenger, but 1 that does not want to use it. Is it possible to set a blacklist of a domain to prevent the Messenger launcher from displaying on certain domains?Thank you!

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