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Is the messenger widget connected to any limitations?


I know there are limitations around sending outbound content, but I'm wondering if having the widget visible on the website is part of that count.

Best answer by Shauna

Hey @jessica w12​ 👋🏼

 

We don't have any pricing model that would charge you for how many people 'view' your messenger.

 

You should be all good with this - no limitation there 👍🏼

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4 replies

Joseph S.
Super User ✨
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  • Super User ✨
  • 66 replies
  • January 31, 2023

Hi @jessica w12​ 

 

Can you please elaborate which limit do you mean? Are you referring to pricing tiers limits?


  • Author
  • New Participant
  • 3 replies
  • January 31, 2023

Yes, since we have a limit for how many users we can send outbound content to. I'm wondering if we are also limited with how many users can be shown the messenger widget. ​


Diana Tripac
Intercom Team
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  • Senior Community Program Manager @Intercom
  • 154 replies
  • February 3, 2023

@user1911​ just wondering if you could further advise on that. 🙌


Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • Answer
  • February 6, 2023

Hey @jessica w12​ 👋🏼

 

We don't have any pricing model that would charge you for how many people 'view' your messenger.

 

You should be all good with this - no limitation there 👍🏼


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