Is the messenger widget connected to any limitations? | Community
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Answered

Is the messenger widget connected to any limitations?

  • Jan 30, 2023 10:07 PM UTC
  • 4 replies
  • 140 views

I know there are limitations around sending outbound content, but I'm wondering if having the widget visible on the website is part of that count.

Best answer by Shauna

Hey @jessica w12​ 👋🏼

 

We don't have any pricing model that would charge you for how many people 'view' your messenger.

 

You should be all good with this - no limitation there 👍🏼

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4 replies

Joseph S.
Expert User ✨
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  • Expert User ✨
  • Jan 31, 2023 11:27 AM UTC

Hi @jessica w12​ 

 

Can you please elaborate which limit do you mean? Are you referring to pricing tiers limits?


  • Author
  • New Participant
  • Jan 31, 2023 1:07 PM UTC

Yes, since we have a limit for how many users we can send outbound content to. I'm wondering if we are also limited with how many users can be shown the messenger widget. ​


Dianah Tripac
Intercom Team
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  • Leading the Community @ Fin
  • Feb 3, 2023 11:27 AM UTC

@user1911​ just wondering if you could further advise on that. 🙌


Shauna
Intercom Team
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  • Intercom Team
  • Answer
  • Feb 6, 2023 3:08 PM UTC

Hey @jessica w12​ 👋🏼

 

We don't have any pricing model that would charge you for how many people 'view' your messenger.

 

You should be all good with this - no limitation there 👍🏼