Currently on our company we are trying to implement the intercom messenger on our Ionic Capacitor Angular project, so for that we are using the @capacitor-community/intercom plugin.
Issues
- After clicking on the intercom messenger the wrong styles are being applied for android and ios.
Questions
- Can it be some configuration missing inside intercom dashboard ?
- Can the plugin be out of date ?
- Is there an way of fixing this ?
Inside our intercom dashboard we have styles for web messenger and for our apps and for some reason in our app projects it keeps going for the web default styles.
Notes
- When creating the styles we ensured that we are using the correct package name (com.companyname.appname) this is what we have inside capacitor config file and config.xml
- The unexpected behaviour screenshot is what we currently see (web styles).
- The expected behaviour screenshot is what we want to have (mobile sdk styles).
- Keys where checked already and ensured that the right ones are being used.
Unexpected Behaviour
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/11725715-9baf-419c-87d7-3ca2bb703347.jpg)
Expected Behaviour
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/2cfeb6f8-d3a2-41dc-b2da-2d85c23ecc32.png)