Hey Alex 👋 Jacques here from Support Engineering!
You could accomplish this using a Custom Launcher!
This would involve adding a specific code snippet to your mobile app that associates the Messenger with a custom element, such as a button or link. When this element is clicked, it will open the Messenger.
Here's a brief overview of the steps you'll need to take:
- Add the cusotm launcher field to your installation snippet. This would be
custom_launcher_selector: “#custom-link” within the Intercom boot function. - Provide your field employees with the URL from the snippet that triggers this custom launcher.
Hi Jacques
I have seen this answer a few times in the community. It would be really awesome if Intercom had a reference code / sample app / sample implementation to demonstrate this for customers to use as a starting point.
Hi Alex Diacre Upstart, It’s Mat from the Support Engineering Team 😀
The example of the implementation can be found in the Article Jacques send above.
