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Has anyone done this and have a reference to use as a starting point?

 

We want to launch messenger from a URL for our field employees so they can have easy access to a mobile app so they can start conversations and file tickets.


The current way is

  1. Log in to our app (which is not mobile optimized)
  2. Find the launcher widget/buble
  3. Open Messenger - it opens full screen on mobile which is really nice

I’d love to just have a link / bookmark that launches Messenger in a fullscreen mobile

Hey Alex 👋 Jacques here from Support Engineering!

You could accomplish this using a Custom Launcher!

This would involve adding a specific code snippet to your mobile app that associates the Messenger with a custom element, such as a button or link. When this element is clicked, it will open the Messenger.

Here's a brief overview of the steps you'll need to take:

  • Add the cusotm launcher field to your installation snippet. This would be custom_launcher_selector: “#custom-link” within the Intercom boot function.
  • Provide your field employees with the URL from the snippet that triggers this custom launcher.

Hi Jacques

I have seen this answer a few times in the community. It would be really awesome if Intercom had a reference code / sample app / sample implementation to demonstrate this for customers to use as a starting point.

Hi Alex Diacre Upstart, It’s Mat from the Support Engineering Team 😀

The example of the implementation can be found in the Article Jacques send above.

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