Hi It’s Mat from the Support Engineering Team 😀

Can you please upgrade your SDK to the latest version 15.10.1 and check if that does the trick please?

Hi @mateusz.leszkiewicz, I updated to version 15.10.1 but the application still crashes.

java.lang.SecurityException: password required or incorrect password
	at android.graphics.pdf.PdfRenderer.nativeCreate(Native Method)
	at android.graphics.pdf.PdfRenderer.<init>(PdfRenderer.java:172)
	at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1.invokeSuspend(PreviewUri.kt:269)
	at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
	at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)
	at androidx.compose.ui.platform.AndroidUiDispatcher.performTrampolineDispatch(AndroidUiDispatcher.android.kt:81)
	at androidx.compose.ui.platform.AndroidUiDispatcher.access$performTrampolineDispatch(AndroidUiDispatcher.android.kt:41)
	at androidx.compose.ui.platform.AndroidUiDispatcher$dispatchCallback$1.run(AndroidUiDispatcher.android.kt:57)
	at android.os.Handler.handleCallback(Handler.java:958)
	at android.os.Handler.dispatchMessage(Handler.java:99)
	at android.os.Looper.loopOnce(Looper.java:205)
	at android.os.Looper.loop(Looper.java:294)
	at android.app.ActivityThread.main(ActivityThread.java:8177)
	at java.lang.reflect.Method.invoke(Native Method)
	at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:552)
	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:971)
	Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [androidx.compose.ui.platform.MotionDurationScaleImpl@5076c91, androidx.compose.runtime.BroadcastFrameClock@6397f6, StandaloneCoroutine{Cancelling}@f8d7f7, AndroidUiDispatcher@bcb6664]

Hi there,

I’ve created an Intercom conversation for you. Our engineers will take over from here to investigate the issue, please continue this thread there.

Hi, any news here?

​@Cristi Constantin 

I can see that your issue has been picked up by Jacques and resolved already.

Hi, we are still experiencing this issue in SDK version 15.13.0:

Fatal Exception: java.lang.SecurityException: Password required to access document
       at android.graphics.pdf.PdfProcessor.create(PdfProcessor.java:145)
       at android.graphics.pdf.PdfRenderer.<init>(PdfRenderer.java:197)
       at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1.invokeSuspend(PreviewUri.kt:269)
       at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
       at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)
       at androidx.compose.ui.platform.AndroidUiDispatcher.performTrampolineDispatch(AndroidUiDispatcher.android.kt:81)
       at androidx.compose.ui.platform.AndroidUiDispatcher.access$setScheduledFrameDispatch$p(AndroidUiDispatcher.android.kt:41)
       at androidx.compose.ui.platform.AndroidUiDispatcher.access$performTrampolineDispatch(AndroidUiDispatcher.android.kt:41)
       at androidx.compose.ui.platform.AndroidUiDispatcher$dispatchCallback$1.run(AndroidUiDispatcher.android.kt:57)
       at android.os.Handler.handleCallback(Handler.java:995)
       at android.os.Handler.dispatchMessage(Handler.java:103)
       at android.os.Looper.loopOnce(Looper.java:248)
       at android.os.Looper.loop(Looper.java:338)
       at android.app.ActivityThread.main(ActivityThread.java:9067)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:593)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:932)

I can’t see any mention of a fix for this in the release notes since this version.

Hey ​@Stuart Foulston! 

Version 15.13.0 is quite an old version of the Android SDK, we are currently on 17.1.1. Could you try and update to a newer version to see if this issue has since been resolved? We don’t always mention every fix in the release notes so this may have since been released.

Can you try updating and if you continue to have issues it might be a good idea to write into our team directly for further assistance ☺️