I want to report an issue we have encountered with the Intercom SDK on Android. When a user attempts to open a password-protected PDF sent by the support team, the application crashes with the following error:Fatal Exception: java.lang.SecurityException: password required or incorrect password at android.graphics.pdf.PdfRenderer.nativeCreate(PdfRenderer.java) at android.graphics.pdf.PdfRenderer.<init>(PdfRenderer.java:172) at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1.invokeSuspend(PreviewUri.kt:269) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104) at androidx.compose.ui.platform.AndroidUiDispatcher.performTrampolineDispatch(AndroidUiDispatcher.android.kt:81) at androidx.compose.ui.platform.AndroidUiDispatcher.access$setScheduledFrameDispatch$p(AndroidUiDispatcher.android.kt:41) at androidx.compose.ui.platform.AndroidUiDispatcher.access$performTrampolineDispatch(AndroidUiDispatcher.android.kt:41) at androidx.compose.ui.platform.AndroidUiDispatcher$dispatchCallback$1.run(AndroidUiDispatcher.android.kt:57) at android.os.Handler.handleCallback(Handler.java:958) at android.os.Handler.dispatchMessage(Handler.java:99) at android.os.Looper.loopOnce(Looper.java:230) at android.os.Looper.loop(Looper.java:319) at android.app.ActivityThread.main(ActivityThread.java:8919) at java.lang.reflect.Method.invoke(Method.java) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:578) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1103)This issue occurs specifically when trying to open a password-protected PDF file.Intercom SDK version: 15.9.0I would appreciate your investigating this issue and providing a fix or workaround. Please let me know if you need any additional information or logs, and I will be happy to provide them.

Hey @Stuart Foulston!Version15.13.0 is quite an old version of the Android SDK, we are currently on17.1.1. Could you try and update to a newer version to see if this issue has since been resolved? We don’t always mention every fix in the release notes so this may have since been released.Can you try updating and if you continue to have issues it might be a good idea to write into our team directly for further assistance ☺️

Hi @mateusz.leszkiewicz, I updated to version 15.10.1 but the application still crashes.java.lang.SecurityException: password required or incorrect passwordat android.graphics.pdf.PdfRenderer.nativeCreate(Native Method)at android.graphics.pdf.PdfRenderer.<init>(PdfRenderer.java:172)at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1.invokeSuspend(PreviewUri.kt:269)at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)at androidx.compose.ui.platform.AndroidUiDispatcher.performTrampolineDispatch(AndroidUiDispatcher.android.kt:81)at androidx.compose.ui.platform.AndroidUiDispatcher.access$performTrampolineDispatch(AndroidUiDispatcher.android.kt:41)at androidx.compose.ui.platform.AndroidUiDispatcher$dispatchCallback$1.run(AndroidUiDispatcher.android.kt:57)at android.os.Handler.handleCallback(Handler.java:958)at android.os.Handler.dispatchMessage(Handler.java:99)at android.os.Looper.loopOnce(Looper.java:205)at android.os.Looper.loop(Looper.java:294)at android.app.ActivityThread.main(ActivityThread.java:8177)at java.lang.reflect.Method.invoke(Native Method)at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:552)at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:971)Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [androidx.compose.ui.platform.MotionDurationScaleImpl@5076c91, androidx.compose.runtime.BroadcastFrameClock@6397f6, StandaloneCoroutine{Cancelling}@f8d7f7, AndroidUiDispatcher@bcb6664]

[Android][Intercom SDK - 15.9.0] PdfRender crash

[Android][Intercom SDK - 15.9.0] PdfRender crash | Community

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