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I want to report an issue we have encountered with the Intercom SDK on Android. When a user attempts to open a password-protected PDF sent by the support team, the application crashes with the following error:

Fatal Exception: java.lang.SecurityException: password required or incorrect password
       at android.graphics.pdf.PdfRenderer.nativeCreate(PdfRenderer.java)
       at android.graphics.pdf.PdfRenderer.<init>(PdfRenderer.java:172)
       at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1.invokeSuspend(PreviewUri.kt:269)
       at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
       at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)
       at androidx.compose.ui.platform.AndroidUiDispatcher.performTrampolineDispatch(AndroidUiDispatcher.android.kt:81)
       at androidx.compose.ui.platform.AndroidUiDispatcher.access$setScheduledFrameDispatch$p(AndroidUiDispatcher.android.kt:41)
       at androidx.compose.ui.platform.AndroidUiDispatcher.access$performTrampolineDispatch(AndroidUiDispatcher.android.kt:41)
       at androidx.compose.ui.platform.AndroidUiDispatcher$dispatchCallback$1.run(AndroidUiDispatcher.android.kt:57)
       at android.os.Handler.handleCallback(Handler.java:958)
       at android.os.Handler.dispatchMessage(Handler.java:99)
       at android.os.Looper.loopOnce(Looper.java:230)
       at android.os.Looper.loop(Looper.java:319)
       at android.app.ActivityThread.main(ActivityThread.java:8919)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:578)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1103)

This issue occurs specifically when trying to open a password-protected PDF file.

Intercom SDK version: 15.9.0

I would appreciate your investigating this issue and providing a fix or workaround. Please let me know if you need any additional information or logs, and I will be happy to provide them.

Hi It’s Mat from the Support Engineering Team 😀

Can you please upgrade your SDK to the latest version 15.10.1 and check if that does the trick please?

Hi @mateusz.leszkiewicz, I updated to version 15.10.1 but the application still crashes.

java.lang.SecurityException: password required or incorrect password
	at android.graphics.pdf.PdfRenderer.nativeCreate(Native Method)
	at android.graphics.pdf.PdfRenderer.<init>(PdfRenderer.java:172)
	at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1.invokeSuspend(PreviewUri.kt:269)
	at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
	at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:104)
	at androidx.compose.ui.platform.AndroidUiDispatcher.performTrampolineDispatch(AndroidUiDispatcher.android.kt:81)
	at androidx.compose.ui.platform.AndroidUiDispatcher.access$performTrampolineDispatch(AndroidUiDispatcher.android.kt:41)
	at androidx.compose.ui.platform.AndroidUiDispatcher$dispatchCallback$1.run(AndroidUiDispatcher.android.kt:57)
	at android.os.Handler.handleCallback(Handler.java:958)
	at android.os.Handler.dispatchMessage(Handler.java:99)
	at android.os.Looper.loopOnce(Looper.java:205)
	at android.os.Looper.loop(Looper.java:294)
	at android.app.ActivityThread.main(ActivityThread.java:8177)
	at java.lang.reflect.Method.invoke(Native Method)
	at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:552)
	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:971)
	Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [androidx.compose.ui.platform.MotionDurationScaleImpl@5076c91, androidx.compose.runtime.BroadcastFrameClock@6397f6, StandaloneCoroutine{Cancelling}@f8d7f7, AndroidUiDispatcher@bcb6664]

 

Hi there,

I’ve created an Intercom conversation for you. Our engineers will take over from here to investigate the issue, please continue this thread there.

Hi, any news here?

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