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[Android] Issue with Taking and Sending Photos in Messenger After Updating Android SDK to 15.8.x

  • 15 April 2024
  • 1 reply
  • 31 views
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I'm seeking assistance with a problem we've encountered after updating our application to Android SDK version 15.8.x. Previously, under SDK version 15.7.1, users were able to take photos and send them as attachments without any issues. However, following the upgrade to SDK 15.8.x, the functionality to take and send photos as attachments no longer works. This issue has been observed across devices running Android Version 14.

Could anyone help us identify the potential cause of this problem or suggest any solutions? Any advice or insights would be greatly appreciated.

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Best answer by Jacob Cox 21 April 2024, 22:42

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Jacob Cox
Userlevel 4
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Hi @cagriyilmaz !

This type of issue will take some communication between you and the Intercom team in order to get to the bottom of things. I’m going to send this question to our Support Team. They will reply to you via the Email address that you signed up with. Keep an eye on your inbox for a message from them!

Jacob | Sr. Technical Support Engineer at Intercom

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