Didn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathList[[zip file "/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk"],nativeLibraryDirectories=[/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/lib/arm64, /data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]
Hi Roy Paal, It’s Mat from the Support Engineering Team 
It might look like a bug but might be caused by a lot of things.
Can you make sure you are using the latest React Native SDK?
If the issue still persists after update please reach out to us via Messenger in your workspace to address the issue.
Here’s a log from logcat
FATAL EXCEPTION: main
Process: com.builtaccounting.app, PID: 26893
java.lang.NoClassDefFoundError: Failed resolution of: Landroidx/compose/ui/platform/ComposeView;
at androidx.activity.compose.ComponentActivityKt.setContent(ComponentActivity.kt:55)
at androidx.activity.compose.ComponentActivityKt.setContent$default(ComponentActivity.kt:51)
at io.intercom.android.sdk.m5.IntercomRootActivity.onCreate(IntercomRootActivity.kt:22)
at android.app.Activity.performCreate(Activity.java:8767)
at android.app.Activity.performCreate(Activity.java:8745)
at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1519)
at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3928)
at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:4126)
at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:108)
at android.app.servertransaction.TransactionExecutor.executeNonLifecycleItem(TransactionExecutor.java:195)
at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:157)
at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:90)
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2544)
at android.os.Handler.dispatchMessage(Handler.java:107)
at android.os.Looper.loopOnce(Looper.java:232)
at android.os.Looper.loop(Looper.java:317)
at android.app.ActivityThread.main(ActivityThread.java:8501)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:552)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:878)
Caused by: java.lang.ClassNotFoundException: Didn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathListatzip file "/data/app/~~esApiDWs20Ysbg0-nzwOgA==/com.builtaccounting.app-L96rXWncAO_QaIIDmYp3Pw==/base.apk"],nativeLibraryDirectories=[/data/app/~~esApiDWs20Ysbg0-nzwOgA==/com.builtaccounting.app-L96rXWncAO_QaIIDmYp3Pw==/lib/arm64, /data/app/~~esApiDWs20Ysbg0-nzwOgA==/com.builtaccounting.app-L96rXWncAO_QaIIDmYp3Pw==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]
at dalvik.system.BaseDexClassLoader.findClass(BaseDexClassLoader.java:259)
at java.lang.ClassLoader.loadClass(ClassLoader.java:379)
at java.lang.ClassLoader.loadClass(ClassLoader.java:312)
at androidx.activity.compose.ComponentActivityKt.setContent(ComponentActivity.kt:55)
at androidx.activity.compose.ComponentActivityKt.setContent$default(ComponentActivity.kt:51)
at io.intercom.android.sdk.m5.IntercomRootActivity.onCreate(IntercomRootActivity.kt:22)
at android.app.Activity.performCreate(Activity.java:8767)
at android.app.Activity.performCreate(Activity.java:8745)
at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1519)
at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3928)
at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:4126)
at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:108)
at android.app.servertransaction.TransactionExecutor.executeNonLifecycleItem(TransactionExecutor.java:195)
at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:157)
at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:90)
at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2544)
at android.os.Handler.dispatchMessage(Handler.java:107)
at android.os.Looper.loopOnce(Looper.java:232)
at android.os.Looper.loop(Looper.java:317)
at android.app.ActivityThread.main(ActivityThread.java:8501)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:552)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:878)
Hi eyeboah,
Please reach out to us via Messenger chat in your workspace to flag this issue to our engineers.
Hi
"@intercom/intercom-react-native": "^7.1.1"
Hi Roy Paal,
As I wrote above this looks like a bigger issue that concerns more than one customer. Please reach out to us via Messenger in your workspace to flag this issue to our engineers to investigate.
hi, I got the same issue, any update?
my version is 7.1.1
any update. I am facing same issue with expo 49.0.23, react native 0.72.10 and intercom 7.1.1
this is started when I updated intercom from 6.2.0 to 7.1.1
update → I tried intercom sdk 7.1.2 . but while building app it throws error
FAILURE: Build failed with an exception.2350* What went wrong:2351Execution failed for task ':app:mergeExtDexDebug'.2352> Could not resolve all files for configuration ':app:debugRuntimeClasspath'.2353>2354Failed to transform vectordrawable-animated-1.2.0.aar (androidx.vectordrawable:vectordrawable-animated:1.2.0) to match attributes {artifactType=android-dex, asm-transformed-variant=debug, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=26, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.2355> Execution failed for DexingNoClasspathTransform: /home/expo/.gradle/caches/transforms-3/61fbd2d6bb0af5d5c58be5bdf34d5bba/transformed/vectordrawable-animated-1.2.0-runtime.jar.2356> Error while dexing.2357> Failed to transform vectordrawable-1.2.0.aar (androidx.vectordrawable:vectordrawable:1.2.0) to match attributes {artifactType=android-dex, asm-transformed-variant=debug, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=26, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.2358> Execution failed for DexingNoClasspathTransform: /home/expo/.gradle/caches/transforms-3/50176a6ae802ad8f7d427a38f7d88a26/transformed/vectordrawable-1.2.0-runtime.jar.2359> Error while dexing.
update→ I have downgraded intercom sdk to 7.0.1 and the error is gone for now
Hi Trinh Nguyen & Yogesh Vitekar please reach out to us via Messenger in your workspace to flag this issue for our engineers.
I got the same issue with intercom-react-native 7.1.3 and the error is gone when using version 7.0.1.
When developing a React Native app for Android, encountering crashes when calling intercom.present() can be frustrating. Here are some steps and potential solutions to troubleshoot and resolve the issue:
Check Dependencies and Versions: Ensure that all dependencies, including React Native and the Intercom SDK, are compatible. Refer to the official documentation for basketballshoes version compatibility.
Review Configuration: Verify that the Intercom configuration in AndroidManifest.xml and build.gradle is correct. Ensure you have added all required permissions and metadata.
Logs and Error Messages: Check the logcat output for any specific error messages when the crash occurs. This can provide insight into what might be going wrong.
Intercom Initialization: Ensure that Intercom is properly initialized before calling intercom.present(). Initialization should typically be done in your main activity or application class.
Network Issues: Ensure that the device has network connectivity. Intercom requires internet access to function properly.
Ensure you are using the latest version of the Intercom SDK. Sometimes, issues are resolved in newer versions.
gradle
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// build.gradle (app level) dependencies { implementation 'io.intercom.android:intercom-sdk:latest_version' }
Replace latest_version with the actual latest version number.
Make sure Intercom is initialized correctly in your MainApplication.java or MainActivity.java.
java
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// MainApplication.java import io.intercom.android.sdk.Intercom; public class MainApplication extends Application { @Override public void onCreate() { super.onCreate(); Intercom.initialize(this, "your_android_api_key", "your_app_id"); } }
Ensure you replace your_android_api_key and your_app_id with your actual Intercom API key and App ID.
Ensure you have added the required permissions in your AndroidManifest.xml.
xml
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<uses-permission android:name="android.permission.INTERNET"/> <uses-permission android:name="android.permission.ACCESS_NETWORK_STATE"/> <application> <meta-data android:name="io.intercom.android.sdk.ApiKey" android:value="your_android_api_key" /> <meta-data android:name="io.intercom.android.sdk.AppId" android:value="your_app_id" /> </application>
Ensure that the React Native module is properly linked. If you're using React Native 0.60 or higher, auto-linking should handle this, but if you're on an older version, you may need to manually link the library.
sh
Copy code
react-native link react-native-intercom
Ensure that Intercom's lifecycle methods are handled correctly, especially if you have customized lifecycle methods in your app.
java
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// MainActivity.java import io.intercom.android.sdk.Intercom; public class MainActivity extends ReactActivity { @Override protected void onResume() { super.onResume(); Intercom.client().handlePushMessage(); } }
Sometimes, other libraries can conflict with Intercom. Make sure there are no conflicting dependencies.
intercom.present():javascript
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import Intercom from 'react-native-intercom'; // Ensure Intercom is properly initialized and then call present Intercom.presentMessenger();
If the issue persists after trying the above steps, consider reaching out to Intercom support with detailed logs and a description of the problem. Additionally, consulting community forums like Stack Overflow or GitHub issues for the react-native-intercom library might provide further insights from other developers who have faced similar issues.
4o
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