App crashes on user entering Intercom interface (iOS 17)

Question

App crashes on user entering Intercom interface, here is crash logs from Crasklytics. Fatal Exception: NSInternalInconsistencyException0  CoreFoundation                 0xc7bc __exceptionPreprocess1  libobjc.A.dylib                0x18ea0 objc_exception_throw2  Foundation                     0x6aac24 _userInfoForFileAndLine3  UIKitCore                      0x7aa458 -[UICollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:]4  UIKitCore                      0x2fec4c -[UICollectionView _endItemAnimationsWithInvalidationContext:tentativelyForReordering:animator:collectionViewAnimator:]5  UIKitCore                      0x25ef54 -[UICollectionView _updateRowsAtIndexPaths:updateAction:updates:]6  UIKitCore                      0x25eda4 -[UICollectionView insertItemsAtIndexPaths:]7  Intercom                       0x139d30 (Missing UUID 97c5fb2d3c3d3fe5b90a2180a2c2ccbc)8  CoreFoundation                 0x414b8 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__9  CoreFoundation                 0xd8ac0 ___CFXRegistrationPost_block_invoke10 CoreFoundation                 0xbd8d0 _CFXRegistrationPost11 CoreFoundation                 0x538d4 _CFXNotificationPost12 Foundation                     0x5bea0 -[NSNotificationCenter postNotificationName:object:userInfo:]13 Intercom                       0xec138 (Missing UUID 97c5fb2d3c3d3fe5b90a2180a2c2ccbc)14 Intercom                       0xeb3fc (Missing UUID 97c5fb2d3c3d3fe5b90a2180a2c2ccbc)15 Intercom                       0x106c08 (Missing UUID 97c5fb2d3c3d3fe5b90a2180a2c2ccbc)16 libdispatch.dylib              0x26a8 _dispatch_call_block_and_release17 libdispatch.dylib              0x4300 _dispatch_client_callout18 libdispatch.dylib              0x12998 _dispatch_main_queue_drain19 libdispatch.dylib              0x125b0 _dispatch_main_queue_callback_4CF20 CoreFoundation                 0x997e0 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__21 CoreFoundation                 0x7ceb4 __CFRunLoopRun22 CoreFoundation                 0x816c0 CFRunLoopRunSpecific23 GraphicsServices               0x1224 GSEventRunModal24 UIKitCore                      0x38ed08 -[UIApplication _run]25 UIKitCore                      0x38e96c UIApplicationMain26 FuseApp                        0xad34 main + 19 (AppDelegate.swift:19)27 ???                            0x1aeac84f8 (Missing)

Racheal · Accepted Answer

Hey @SeanAtFuseRacheal from the support engineer team here👋We’ll need some more information from you on this one so I went ahead and forwarded this in to our support team!

Ugur Gümüshan · Answer

"@intercom/intercom-react-native": "3.0.5",iOS 17NSInternalInconsistencyException: Invalid batch updates detected: the number of sections and/or items returned by the data source before and after performing the batch updates are inconsistent with the updates. Data source before updates = { 1 section with item counts: [2] } Data source after updates = { 1 section with item counts: [2] } Updates = [ Insert item (0 - 0) ] Collection view: ; backgroundColor = UIExtendedGrayColorSpace 0 0; layer = ; contentOffset: {0, -56}; contentSize: {414, 656}; adjustedCo

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